Privacy policy

Last updated: March 31, 2026

This Privacy Policy describes how AGENCE SHOP (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, make a purchase from, or otherwise interact with our services. Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on this page and update the “Last updated” date when required.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months certain personal information about you from a variety of sources, depending on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information we collect directly from you

The information you submit directly through our Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order information, including your billing address, shipping address, payment confirmation, and purchase details.
  • Account information, including your username, password, security questions, and account preferences.
  • Shopping information, including the items you view, add to cart, purchase, review, or save.
  • Customer support information, including the content of communications you send us.

Certain features may require you to provide information directly to us. If you choose not to provide that information, some features may not be available.

Information we collect automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include information about your device, browser, IP address, network connection, pages viewed, links clicked, and how you use the Site. We may collect this information using cookies, pixels, and similar technologies.

Information we obtain from third parties

We may also obtain information about you from third parties, including vendors and service providers that support the Site and Services, such as Shopify and payment processors. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How we use your personal information

  • Providing products and services. We use your personal information to process payments, fulfill orders, ship products, create and manage your account, facilitate returns and exchanges, and otherwise perform our contract with you.
  • Marketing and advertising. We may use your personal information to send promotional communications and show you advertising on our Site or on other websites, including based on your interaction with our Services.
  • Security and fraud prevention. We use personal information to detect, investigate, and respond to possible fraudulent, illegal, or malicious activity.
  • Customer support and service improvement. We use your information to communicate with you, answer your requests, and improve the quality and relevance of our Services.

Cookies

Like many websites, we use cookies and similar technologies on our Site. Cookies help us operate the store, remember your preferences, understand how the Site is used, and improve performance. Most browsers accept cookies by default, but you can usually modify your browser settings to remove or reject cookies. Please note that blocking cookies may affect how the Services function.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate business purposes, or legal reasons, including:

  • With vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, IT support, analytics, customer service, fulfillment, and shipping.
  • With business and marketing partners to provide services and advertising.
  • When you direct us, request us, or consent to our disclosure of information to third parties, such as shipping carriers or social media integrations.
  • With our affiliates or within our corporate group where relevant.
  • In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations, enforce our policies, and protect our rights.

User-generated content

The Services may enable you to post product reviews or other content. If you choose to submit user-generated content to a public area of the Services, that content may be visible to others. We cannot control who will have access to the information you choose to make public.

Third-party websites and links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites that we do not control, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such third-party sites.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so that we can delete it where appropriate.

Security and retention of your information

No security measures are perfect, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your rights

Depending on where you live, you may have some or all of the following rights with respect to your personal information, subject to applicable law:

  • Right to access or know what personal information we hold about you.
  • Right to request deletion of your personal information.
  • Right to request correction of inaccurate personal information.
  • Right to portability in certain circumstances.
  • Right to opt out of certain uses of your data for targeted advertising or marketing where applicable.
  • Right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred to, stored in, and processed outside the country where you live. Where required, we rely on recognized legal mechanisms for international transfers.

Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at contact@agenceshop.fr.